At shophavenhash.store, we want our customers to have a positive shopping experience. If you have an issue with your order, please contact us so we can review your request and assist you.
1. Return Requests
If you would like to request a return, please contact us with your order details and the reason for the return.
Return eligibility may depend on the condition of the product and the circumstances of the order.
2. Product Condition
To be considered for a return, products should generally be:
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Unused and in their original condition
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In the original packaging, where applicable
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Complete with any included accessories or items
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Free from damage caused by the customer
Products that have been used, damaged, altered, or returned without the required information may not qualify for a refund.
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs of the item and packaging when requested. We will review the issue and determine the appropriate resolution.
4. Refunds
Once a return or refund request has been reviewed and approved, the applicable refund will be processed through the original payment method whenever possible.
The time required for the refund to appear in your account may depend on your bank or payment provider.
5. Non-Refundable Items
Certain products may not be eligible for return or refund due to their nature, hygiene requirements, personalization, or other applicable restrictions.
Any product-specific return restrictions will be communicated where applicable.
6. Return Shipping
If a return is approved, we will provide instructions regarding the return process.
Return shipping responsibility may depend on the reason for the return. Customers may be responsible for return shipping costs for returns caused by a change of mind, incorrect selection, or other customer-related reasons.
7. Exchanges
If you need to exchange an item, please contact our customer support team. Exchanges may depend on product availability and eligibility.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order.
We cannot guarantee that a cancellation will be possible once an order has been processed or shipped.
9. Refund Processing
Approved refunds will be processed after the applicable return or refund review has been completed.
Your payment provider or bank may require additional time to post the refund to your account.
10. Policy Changes
We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.
11. Contact Us
For questions regarding returns or refunds, please contact us:
Business Name: shophavenhash.store
Phone: +1 3322911744
Email: support@shophavenhash.store
Address: 3555 Springhurst Blvd, Louisville, Kentucky 40241, United States
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)