Thank you for shopping with ShopHavenHash LLC. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how your order will be processed, shipped, and delivered.
Order Processing
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All orders are processed within 1–3 business days after payment has been successfully received and verified.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During peak shopping seasons, holidays, or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
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United States: 5–10 Business Days
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International Orders: 10–20 Business Days (where available)
Delivery times are estimates only and may vary depending on your location, weather conditions, customs clearance, or carrier delays.
Shipping Charges
Shipping charges are calculated during checkout based on:
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Delivery location
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Shipping method selected
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Order size and weight
Any available free shipping promotions will be displayed during checkout.
Order Confirmation
After placing your order, you will receive an email confirming that your order has been successfully received.
Once your order has been shipped, you will receive another email containing your shipping confirmation and tracking information.
Order Tracking
Customers can track their shipment using the tracking number provided in the shipping confirmation email.
Please allow 24–48 hours for tracking information to become available after your order has been shipped.
Shipping Address
Please ensure that your shipping address is complete and accurate before submitting your order.
ShopHavenHash LLC is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Delivery Delays
While we work with reliable shipping carriers, delays may occasionally occur due to:
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Severe weather conditions
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Public holidays
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Customs inspections
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High shipping volumes
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Carrier operational delays
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Other circumstances beyond our control
We appreciate your patience if your shipment is delayed.
Lost or Stolen Packages
If your tracking information indicates that your package has been delivered but you have not received it, we recommend:
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Checking around your property.
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Asking neighbors or household members.
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Contacting the shipping carrier.
If you still cannot locate your package, please contact our customer support team for assistance.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos of the damaged product
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Photos of the shipping package
We will review your request and provide an appropriate solution, which may include a replacement or refund.
International Shipping
International shipping may be available for selected destinations.
Customers are responsible for any customs duties, import taxes, or other fees imposed by their country's customs authorities.
These charges are not included in the purchase price or shipping cost.
Incorrect or Missing Items
If you receive an incorrect item or if an item is missing from your order, please contact us within 48 hours of delivery.
Our support team will investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
ShopHavenHash LLC
Address: 3555 Springhurst Blvd, Louisville, Kentucky 40241, United States
Phone: +1 (332) 291-1744
Email: support@shophavenhash.store
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)
Thank you for choosing ShopHavenHash LLC. We appreciate your business and strive to deliver every order safely and on time.