At shophavenhash.store, we are committed to providing a smooth and reliable shipping experience for every order.
1. Order Processing
Orders are processed during our regular business hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)
Orders are generally processed after payment has been successfully confirmed. Processing times may vary depending on order volume, product availability, holidays, or other circumstances.
2. Shipping Address
Please make sure that your shipping information is complete and accurate when placing your order.
We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.
3. Shipping Confirmation
Once your order has been shipped, you may receive a shipping confirmation with available tracking information.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier.
4. Delivery Delays
Delivery times may be affected by circumstances outside our control, including:
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Severe weather
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Carrier delays
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Holidays
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Incorrect or incomplete addresses
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Customs or other governmental delays
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Unexpected transportation issues
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High shipping volumes
If your order is delayed, please allow additional time for the carrier to complete delivery.
5. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.
We may request your order information, tracking details, photographs, or other information necessary to investigate the issue with the shipping carrier.
6. Incorrect Address
Customers are responsible for providing the correct shipping address at checkout.
If an order is returned because of an incorrect or incomplete address, please contact our customer support team for assistance. Additional shipping charges may apply when reshipping an order.
7. Shipping Availability
Shipping availability may vary depending on the product and destination. Any shipping options, costs, or estimated delivery information available at checkout will apply to your order.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated Last Updated date.
9. Contact Us
If you have questions about shipping or your order, please contact us:
Business Name: shophavenhash.store
Phone: +1 3322911744
Email: support@shophavenhash.store
Address: 3555 Springhurst Blvd, Louisville, Kentucky 40241, United States
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)