Return & Refund Policy

Thank you for shopping with ShopHavenHash LLC. Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

Return Eligibility

We accept returns for eligible items within 30 days of the date your order is delivered.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned with all original tags, labels, accessories, and packaging.
Not show signs of damage caused by misuse, washing, alterations, or normal wear.
Include proof of purchase, such as your order confirmation or receipt.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Final sale or clearance items.
Gift cards.
Personalized or customized products.
Products that have been used, washed, or altered.
Items returned without original packaging or missing accessories.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

Once reviewed, we will provide a suitable resolution, which may include a replacement, exchange, or refund.

Return Process

To request a return:

Contact our customer support team.
Provide your order number and reason for the return.
Wait for return authorization and instructions.
Securely package the item.
Ship the item to the return address provided by our support team.

Returns sent without authorization may experience delays or be refused.

Return Shipping

Unless the item is defective, damaged, or shipped incorrectly, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.
Your bank or credit card company may require additional time before the refund appears in your account.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact our customer support with your order details and photos of the item.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the package if it meets our return eligibility requirements.